Fuzhou Gulou District Flora Garment Co., Ltd.
Website: https://district-flora.com/
This Shipping Policy applies to all orders of women’s apparel placed on district-flora.com. By placing an order, you agree to the shipping terms stated below.
1. Shipping Carriers
We cooperate with multiple reliable logistics carriers, including USPS, FedEx, UPS, DHL, and other eligible transportation providers (ETC). The assigned carrier will be selected based on destination country/region, package weight, size, and service availability. We reserve the right to choose the carrier without prior notice.
2. Estimated Delivery Time
The estimated international transit time is 15–30 days after shipment. This is only an estimated timeframe and not a guaranteed delivery date. Delays may be caused by customs clearance inspection, carrier disruptions, weather conditions, peak holiday seasons, or force majeure events beyond our control. We are not liable for delays arising from these circumstances.
3. Order Processing
Orders will be processed and prepared for shipment within the handling time stated at checkout. Once your package is dispatched, you will receive a confirmation email with tracking information so you can monitor the delivery status online. Tracking updates may take 2–5 business days to appear after the carrier picks up the parcel.
4. Customs, Duties & Taxes
For all international shipments, the buyer is fully responsible for any import duties, customs taxes, brokerage fees or local charges imposed by the destination country. These fees are not included in product prices or shipping fees. Customs policies vary widely by country. We recommend checking your local customs rules before placing an order.
5. Shipping Address
Please double-check your shipping address when checkout. We cannot modify addresses after the package has been shipped. If the parcel is returned to us due to an incorrect, incomplete or undeliverable address, the customer will bear the reshipping cost.
6. Lost or Damaged Packages
If your package shows as delivered but you have not received it, please first check with your local carrier, neighbors or building management. Contact us via email if you still cannot locate the parcel. Claims for lost or damaged goods must be submitted with supporting photos and tracking information within the required time window. We will review each case individually.
7. Shipping Restrictions
We do not ship to FATF high-risk, sanctioned or embargoed countries and regions. If you place an order to an unsupported location, we reserve the right to cancel and refund your order.
8. Governing Law
This Shipping Policy, and any disputes arising out of or in connection with this policy, shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any dispute shall be submitted to the competent courts located in Fuzhou City, Fujian Province.
9. Policy Updates
We may revise this Shipping Policy at any time. Any changes will be posted on this page. Your continued use of our website after the update means you accept the revised terms.
10. Contact Information
If you have any questions regarding shipping, tracking or carriers:
Company Name: Fuzhou Gulou District Flora Garment Co., Ltd.
Email: [email protected]
Address: Office space 25, 21st Floor, Building S5, Phase I, MixC (Phase I), No. 20, Fusan Road, Hongshan Town, Gulou District, Fuzhou City, Fujian Province
Website: https://district-flora.com/